Tell us if something has gone wrong
If you are unhappy with a service provided through Mortgage Haat, please let us know. Mortgage Haat is a trading name of Capitrad Advisors Limited, an Appointed Representative of TMG Direct Limited.
How to complain
Contact TMG Direct Limited by email at complaints@themoney-group.co.uk, telephone 01709 242927, or write to 27 Bridgegate, Rotherham, South Yorkshire S60 1SN. You can also tell Mortgage Haat on 07771 112070 or hello@mortgagehaat.co.uk so we can direct your concern to the appropriate complaints process.
Please explain what happened, when it happened, how to contact you and how you would like the matter resolved. Tell us if you need help making your complaint.
What happens next
The TMG complaints procedure explains how complaints are acknowledged, investigated and answered. You will be kept informed about progress and given the relevant response and escalation information.
Read the TMG complaints procedure PDF.
Financial Ombudsman Service
Where eligible, you may be able to refer a complaint to the Financial Ombudsman Service. The final response will explain applicable rights and time limits. Not every service, complaint or complainant is eligible. See financial-ombudsman.org.uk for information.